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Elior Collegiate Dining
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Additional Resources
Policies
Sign in to your account to start a new order or manage your existing orders, or get started by registering for an account
Additional Resources
Policies
Our goal is to create a pleasurable dining experience with clear communication before, during and after each event.
We offer a broad spectrum of menu ideas and will custom design any event from scratch. Menu selection may be anywhere from simple to extravagant, depending on your needs. Our experience and ability to create special events make any type of function extraordinary. Aladdin is committed to providing exceptional, high-quality caterings in support of events on campus.
We want to ensure that we are providing you with the very best options for you to choose from, so please let us know if there is anything you do not see in our catering guide. We will be happy to assist you at any time with placing your food and beverage orders. Simply call the catering office and an event planner will walk you through the online process. We want to make every event a special event!
In order to provide the best service for your event, a minimum lead-time of seven (7) business days is required when ordering food and beverage. In some instances, depending on business and product in house, service may be provided within a lead team of (5) business days. A late fee of $50 will be assessed for all events approved after the 7 day cutoff. For events approved 72 hours or less, the order will be assessed a 25% increase on the total bill due. Banquet Event Order (BEO): The final, approved BEO governs day-of execution.
A completed Authorized Business Function form is required for ALL CSU-Pueblo internal events, per University policy. Please upload the ABF form at the time your catering order is placed. Catering orders without an ABF uploaded within 48 hours of booking will be cancelled!
Final guest count is required (7) seven calendar days prior to the event. If the guest count is not confirmed, the catering team will proceed with the last recorded guest count. The invoice will reflect the last guest count unless the actual guest count is higher.
This also includes dining in the Pack Café. Billing will be based on the guaranteed count also provided 7 days prior to dining.
For food safety reasons, we do not allow customers to remove any food from an event at the conclusion of the event. For internal events, please consider using the PackFeeds program.
Aladdin is the exclusive food service provider for the CSUP campus. Outside food is not allowed for any event unless a waiver or prior approval is granted by the Catering Director.
All orders require a credit card on file at the time the order is placed. All external events will be billed 10 days prior to the event for 1/2 of the amount due. The remaining amount will be billed on the day of the event. All internal events must us a P-Card if $3,000 or less. Over this amount must use the ACH process.
China service is included for all plated and buffet dinners in the ballroom. China is available for all events at an additional rate of $4.00 per person.
Bartending Staff | $30.00/hour (minimum of 4 hours, 1 bartender per 100)
Cake Cutting Service| $150.00
Chef for Carving Station | $200.00
Table linens and skirting are included with all event orders serving food, for food service or dining tables only. Black and white linens are complimentary. Additional colors may be rented for an additional charge. Complimentary napkins are available in black, white, red and blue for all orders with food.
Additional Table Linens $10.00 each
Additional Standard Napkins | $3.50 each
Aladdin is happy to provide catering to off campus locations within 50 miles of the campus. Please contact our Catering Director to identify delivery areas and charges.
Cancellations made at least (7) five business days prior to the event will forfeit all charges. Cancellations made three business days or less prior to event will incur a 50% service charge on the contracted amount. Cancellations 24 hours or less prior to the event will incur the service charge of 50% of the contracted amount or actual food costs - whichever is the higher amount.
We gladly accept Visa, Mastercard, American Express, cash, and business checks.
A 50% deposit is required at the time of booking to secure your catering event or food order. The remaining balance must be paid in full no later than one (1) day prior to the scheduled event or service date.
All catered events will be taxed accordingly.
Events Policies
Scope & Exclusivity
Scope: This Agreement governs Elior’s provision of food and beverage, service labor, rentals, and related event services on CSU Pueblo property for the Event.
Exclusive Provider: Elior is the sole provider of all food and beverages on campus. No outside food or beverage is permitted, except prepared wedding cakes by prior written approval.
Event Management System (EMS): All campus spaces must be reserved in CSU Pueblo’s EMS. Reservations can be made by contacting the Events office.
Booking Timelines & Order Process
Lead Times: Less than 50 guests: submit requests no later than 5 business days before service; greater than 50 guests: submit requests no later than 10 business days before service.
Banquet Event Order (BEO): The final, approved BEO governs day-of execution.
Menu Customization: Menus may be customized subject to ingredient lead times and seasonal availability. It must include all dietary restrictions and details ahead of time.
Pricing, Taxes & Service Charges
Pricing: Prices are stated on the invoice and based on agreed guest count.
Taxes: Applicable Colorado sales/use taxes will be added unless a valid tax-exempt certificate is received prior to invoicing.
Fees: Additional fees (chef/attendant, bartender, rush, after-hours, rentals) will be listed on the invoice.
Deposit, Payments & Invoicing
Deposit (External Clients): Non-refundable deposit of Unknown keyword: 50% due upon booking within 14 days of confirmation.
Internal Clients: FOAPAL/cost center required prior to service.
Final Payment: Balance due prior to the Event for external clients.
Accepted Methods: Credit Card. Checks must be hand-delivered. Checks must be addressed to Elior Collegiate Dining.
Late Payments: Past-due balances may incur Unknown keyword: 1.5% per month late fee.
Guarantees, Changes & Minimums
Final Guarantee: Due 7 days prior to the event when ordering food and beverages.
Billing Basis: You will be billed for the greater of the final guarantee or actual number served.
Late Changes: Changes within 72 hours of service may incur rush fees.
In some instances, depending on business and product in-house, service may be provided within a lead time of 5 business days. A late fee of $50 will be assessed for all events approved after the 7-day cutoff. For events approved 72 hours or less, the order will assess a 25% increase on the total bill due.
Minimums: Certain menus/venues may require food & beverage minimums or minimum staffing hours.
Cancellations, Reductions & No-Shows
Client Cancellation: Greater than 10 business days before: forfeit all charges; 3 Business days or less prior to the event: Incur a 50% service charge on the contracted amount; 24 hours or less prior to the event will incur the service charge of 50% of the contracted amount or actual food costs, whichever is the higher amount.
Partial Reductions: Reductions after the final guarantee may not reduce charges.
Elior Cancellation: If Elior cancels for reasons other than Client breach or force majeure, Client receives full refund of amounts paid as sole remedy.
All catered events will be taxed accordingly.
Food Safety, Leftovers & Allergies
Food Safety: Leftover food may not leave the premises.
Allergies & Dietary Needs: Elior can provide allergen info and accommodate restrictions with advance notice; cannot guarantee allergen-free environment.
Outside Food Exception: Only wedding cakes may be brought in with prior written approval; storage/cutting fees may apply.
Staffing, Setup & Breakdown
Access Windows: Venue access for setup must be coordinated prior to the event.
Labor: Standard labor includes culinary, service, and setup/strike; additional labor billed at published hourly rates.
Room Layouts: Must comply with fire code and ADA clearance and approved prior to the event.
Decorations/Prohibited Items: No adhesives, nails, glitter, confetti, open flames.
Load-In/Out: Vendor deliveries must be coordinated; Client responsible for compliance.
Facilities, Custodial, and Security
Custodial: Required for events with food or >250 attendees; fees billed to Client.
Security: Campus Safety determines security needs; charges billed to Client.
All events with alcohol are required to have security. Large events without alcohol will be assessed by the office of Campus Security and billed to the client.
Damage: Client responsible for any damage to facilities, equipment, or grounds.
All events in the OSC after posted building hours (varies) will be assessed for a “Building Supervisor Charge” of $32.24 an hour.
Audiovisual, Power and Internet
All audiovisual needs for the event must be confirmed beforehand.
Standard Audiovisual: Screen, laptop / HDMI connection, microphones, webcam, are included with the rental price. Any extra A/V needs will be assessed at a labor cost on the final invoice.
Wi-Fi: All guests must use the “csup-visitor” guest network.
Music Licensing: Client responsible for performance licenses for live or recorded music.
Dispute Resolution, Governing Law & Misc.
Good-Faith Resolution: Parties will attempt to resolve disputes through negotiation before pursuing remedies.
Governing Law & Venue: Colorado law; venue in Pueblo County.
Severability; Waiver: Invalid terms do not affect remainder; failure to enforce is not waiver.
Entire Agreement: This policy and BEO constitute an entire agreement; changes must be in writing.
Reporting
Federal law (the Clery Act) requires colleges to report certain crimes. Keeping students, employees, and visitors safe is a top priority for our campus. To help maintain a safe environment, any violations of the law or university policies must be reported promptly, and doing so is a condition of using campus facilities and services.
Insurance, Risk & Indemnification
Elior is not liable for loss of profits or consequential damages.
